To dissociate your sensor from your account: Go to the "Settings" tab of the application, bottom right. Click on "Sensors". Click on the sensor you want to remove. Click on "Forget this sensor".
When you don't have an associated sensor yet. After downloading the Equisense app, you can create your account. You have two possibilities to connect to the app: either you create an account with you…
As a reminder, here is how to proceed to pair up a sensor to your account: How to associate a sensor to your account?. If you are unable to associate the sensor to your account, here are some checks…
The sensor is linked to your user account. If you buy a new smartphone or any other mobile device, just download the Equisense App again and log into the app with your usual user name and password. Y…
Once you've downloaded the app, you'll need to create a new account to access all the features and start using the new version. To install the new version of the Equisense application, here's what yo…
The application or the site? First of all, please note that the accounts for the website and the application are different. If you have created an account on our website, this account will not work f…
Sometimes, after creating a session, you may see a crossed-out cloud on it. This means that your session has not been saved on our servers. It may disappear if you log out of your account, if you upd…
You have a typo in your email address or you just want to change it for whatever reason? No problem. Just connect to the app on your smartphone as usual. Go to "settings" and to "my account". . Simpl…
How to accept a shared horse? 📲. The horse's owner should have sent you a little message that looks like this: Hi, I'd like to share my horse with you via the Equisense App. Click on this link to acc…
You cannot remember your password and every time you try to log in, an error message appears? Make sure that you use the right email address. If you want to reset your password, simply click on " for…
You have the possibility to modify your bank information that you used for your purchase. We even recommend you doing this before your credit card is no longer valid. In order to do so, just contact…
According to European law, you have the right to ask the status of information we have about you. We are obliged to share the data we have about you with you. You can even ask us to delete this data.…
1st Question: Is your session stopped correctly? The first thing to do is to check whether the session has been stopped or not. ⏭ For that, rely on the LED of your sensor. Read as well : What do the…
We're here to help you set up your sensor. Thus, here the first steps with your new Motion: Step #1 - Wake Up the Sensor. When you receive your Equisense sensor, it is in extended standby mode. To wa…
In case of a first connection, you first need to pair your Motion to your account. You can find all the information on how to do this here: First steps with my Motion or Motion S Sensor. If it is not…
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